FAQs

Pastry & Storage

  • Q: How should the pastries be stored?

    All pastries are to be kept chilled in a refrigerator (between 1 - 4ΒΊC) as soon as possible upon self-collection or delivery.

  • Q: How long can the pastries be kept for?

    Our pastries are made with the freshest cream, fruits and quality ingredients. We highly recommend consuming them on the same day for the optimal freshness, taste and texture. Leftovers can kept for up to 2 days from the date of delivery (e.g. Cake delivered on Mon, kept up to Wed night)

  • Q: How should the pastries be consumed?

    The only "rule" we have is to consume our pastries chilled, simply for the best taste and texture. Other than that, make yourself a nice cup of tea or coffee, find yourself a nice comfy space, and consume them however way you'd like. It's your time, enjoy it. :)

  • Q: What are the components of your desserts?

    You may refer to "Shop" for each dessert's description.

General

  • Q: How early in advance should I place my order?

    All orders are to be placed at least 2 working days before the intended date of delivery/collection. Number cakes would require 7 working days.

    Drop us an enquiry via Whatsapp (bottom right) or β€œContact” should you need a pastry urgently, or have an event request. Our team will do our best to respond to you soonest.

  • Q: Can I change my order date?

    All orders placed are final. Changes to order or dates will be subject to additional of at least $5.

  • Q: What is the serving size of your pastries?

    Below is our recommended serving size and guide.
    - Tasting box of 4: Serves 4 - 8 pax
    - 6” / 16cm : Serves 6 - 8pax
    - 7” / 18cm: Serves - 8 - 10pax
    - 8” / 20cm: Serves - 8 - 12pax
    - Number cake (3.8kg) : Serves 35 - 45 pax (~100g per pax)

  • Q: Do you do any customised products, tarts or cakes?

    We love gifts with a personalised touch and will do our best to meet your request. Drop us an enquiry under β€œContact” with your event details and requirement, and we will get back to you within 2 - 3 working days.

  • Q: Do you provide any birthday toppers and candles?

    Yes, we provide 1 complimentary candle per order. Additional candles are at $0.50 each. Please indicate under "Add-on" when placing your order.

    Birthday toppers and knives are available at $2.50 and $1.50 respectively.

  • Q: Are you halal certified?

    Unfortunately, we are not halal-certified as some of our products contain alcohol. However, we use fish gelatine in all of our products and does not contain any traces of pork / lard / pork gelatine.

Delivery

  • Q: Do you offer delivery services?

    Please refer to "CNY 24 FAQ" for delivery services information for Feb 2024.

  • Q: Do you offer specific timing delivery drops?

    Kindly check in with our team via our Whatapp channel (bottom right) to enquire on your request. We will do our best to accomodate any specific time delivery drops request(s). However, please note that
    1. It is subject to our team's event / order schedule. Please enquire via our Whatapp channel (bottom left) regarding your request, and
    2. There will be an additional surcharge from $8 - $12 per location.

  • Q: How much is delivery?

    As logistical costs have increased significantly over the past year, we had to make the difficult decision to adjust our delivery rates in 2024. We sincerely appreciate your understanding and continued support. Most importantly, thank you for being with us.

    Revised 2024 Delivery rates

    We offer 3 delivery rates depending on the location. Kindly select the right rate at check-out.
    1. Standard delivery: $19 per location
    2. Delivery to CBD area*, town and shopping malls : $24 per location
    (*CBD and Orchard area includes: Marina Bay, Bayfront, Raffles place, City Hall, Shenton way, Robinson road, Cecil street, Havelock road, Tanjong pagar, Chinatown, Anson subzones, Outram Park, Tiong Bahru Downtown core, Rivervalley, Dhoby Ghaut, Somserset, Orchard Road, Bras Basah). Additional fees charged are in line with our delivery providers rate to cover drivers' parking fees in buildings / ERPs gantries etc.

    3. Delivery to Sentosa, Jurong and Changi Airport: $28 per location

    Note:

    - No deliveries on eve of PH / PH unless otherwise mentioned.

    - Festive surcharges may apply

  • Q: Are there any places that you do not deliver to?

    We are unable to deliver to the following locations: Military bases / camps, Immigration customs and Tuas. You may message us at our Business Whatsapp (8202 4885) to enquire if you’re uncertain about your desired location, and we will check with our delivery partners.

Self Collection

  • Q: Can I self-collect my orders?

    Please refer to "CNY 24 FAQ" for the self collection timings in Feb 2024.

  • Q: How long can the pastries be left out after self-collection?

    Our pastries contain fresh cream, mousses and fruits. Kindly keep them chilled and store them in a refrigerator within 30 - 45 mins of self-collection.

  • Q: Can I arrange my own courier services for self-collection?

    Yes you may. However, please ensure that:
    1. the collection is scheduled within our self-collection timing
    2. only arrange for car-collections as our pastries are delicate and requires a chilled transportation environment.

    https://abriefrespite.com/pages/faq

  • Q: What is the nearest MRT station?

    We are located just 1 - 2 mins walk away from Tai Seng MRT station.

  • Q: Is there a parking or drop-off point at the collection place?

    Yes, there is loading bay on the ground floor of the building where you may park your vehicle temporarily at your own discretion. Please maintain safety and assess the traffic / parking condition before parking your vehicle. Otherwise, there are ample parking lots on level 3 and 4 of the building (with a 10 mins grace period).

  • Q: Do you provide cooler bags for self-collection?

    We currently do not provide cooler bags for self-collection. Only a mini ice pack will be provided. You may bring along your own cooler bag(s) / additional ice pack(s) if preferred.

Corporate Orders, Events & Weddings

  • Q: Do you take up corporate orders, weddings and events?

    We love celebrations, so YES! We certainly do.

    Chat with us via Whatsapp (bottom right) or simply submit an enquiry form under β€œContact” with your event description and details. We will be in touch with you within ~2 working days. Thank you for your patience!